Customer Service Solutions
Our team can handle more than 11,000 calls monthly and assist shoppers when it comes to product, delivery, and payment inquiries.
End-to-end customer support
Inbound Call Solutions
We handle over 11,000 calls monthly, assisting shoppers at any given time. Our agents are trained to fully represent your brand with expert product and delivery knowledge.
Outbound Call Solutions
We offer outbound call solutions to seek professional opportunities for your business and follow up with existing customers, with a proven track record of delivering results.
Social Media Monitoring
Our team ensures instantaneous responses on social media and live chats, offering effective solutions with good knowledge of your products and brand.
Automated Customer Care
Our chatbots handle FAQs, order tracking, product queries, and more — integrated with Facebook Messenger and eCommerce Platform Chat for seamless customer engagement.
Inbound & Outbound Call Expertise
We handle more than 11,000 calls monthly and assist shoppers when it comes to product, delivery, and payment inquiries. We partner with each client so our agents are in the best position to fully represent your brand — turning every interaction into a positive brand experience.
- Over 11,000 customer interactions handled monthly.
- Fully trained brand-specific agents for accurate representation.
- Proven track record across a wide array of call types.
Monitoring Social Media Activities
We understand that reliable customer service requires instantaneous response. Our Qallix customer service team ensures a swift reply with a good knowledge of your products and brands. We monitor social media activity and live chats to offer effective solutions.
- Real-time monitoring of comments, DMs, and live chat.
- Consistent brand voice across all social platforms.
- Chatbot integration with Facebook Messenger and eCommerce Platform Chat.
Automated Customer Care Solutions
Our chatbots can be used for chat commerce and customer relationship management by engaging your existing user base and initiating conversations with potential customers. From FAQs to order tracking, automation handles the volume so your team can focus on complex queries.
- Handles FAQs, order tracking, and product queries 24/7.
- Integrated with Facebook Messenger and eCommerce Platform Chat.
- Seamlessly escalates complex issues to live agents.
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